Shipping, delivery and returns

Delivery in Bali

Bali orders are dispatched from our Denpasar hub, cold-packed, sealed and tracked. Orders placed before the same-day cutoff shown on the storefront are normally delivered that day, often in about two hours. Cash on delivery is available for eligible Bali addresses and is confirmed before the order is final.

Indonesia and international delivery

Orders outside Bali ship cold-packed and tracked. We confirm destination coverage, the delivery estimate, and any destination-specific requirement on WhatsApp before payment. International buyers are responsible for local import duties, taxes and customs requirements. These charges, when imposed by the destination, are not Genix shipping fees.

Shipping price

The current storefront offer includes free cold-packed shipping. If an address requires a different service or an exceptional surcharge, we show it and obtain your approval before payment. Your checkout total is therefore a product subtotal until the delivery details are confirmed.

Cold-chain and damaged deliveries

Inspect the parcel when it arrives. If it is damaged, mis-shipped, missing an item, or has an apparent cold-chain problem, contact us on WhatsApp as soon as possible with your order reference. We will arrange a replacement or refund after confirming the order details.

30-day order guarantee

Orders are covered by the 30-day guarantee displayed on the storefront. Contact us within 30 days of delivery with your order reference and tell us what went wrong. We will resolve an eligible request with a replacement or refund. Nothing on this page limits rights that cannot be excluded under applicable law.

How to request help

Message us on WhatsApp or email hello@getgenixlabs.com. Include the name and phone number used for the order. You can also review our Terms of Service.